You have 30 days to return or exchange your RE.BIN from the day your order is received. After 30 days, we unfortunately cannot offer you a refund or exchange. To be eligible for a return or exchange, your item must be unused, in its original condition and packaging. E-gift cards and sale items are not refundable.
To complete your return, please send an email to firstname.lastname@example.org with your order number, the item(s) you’d like to return, indicate the reason for your return using one of the following return codes, and mail your items to the shipping address provided below.
01 = undeliverable 04 = no longer wanted 07 = no reason given
02 = defective 05 = never ordered 08 = wrong size or color
03 = wrong item 06 = refused 09 = other
We only replace items if they are defective or damaged. If you have an item that qualifies for an exchange, please send an email to email@example.com with your order number, the item(s) you’d like to return, indicate the reason for your return using one of the following return codes, and mail your items to the shipping address provided below.
02 = defective 09 = other (*indicate damaged)
Returns and exchanges should be mailed to:
400 Returns Road
Wallingford, CT 06494
You are responsible for return shipping costs. Original shipping costs are non-refundable and you will not be credited for the cost of initial or return shipping. We cannot guarantee that we will receive returned items. To avoid any loss, consider using a trackable shipping service or purchasing insurance.
Once your return is received and inspected, we’ll send you an email notifying you of the status of your refund. If your refund is approved, a credit will automatically be applied to your original method of payment within 3-5 days. There is often some processing time before a refund posts. If you believe your refund has not posted properly, please email us at firstname.lastname@example.org.
If the item was marked as a gift when purchased and shipped directly to you, you may be eligible for a credit. We will email you an e-gift card for the value of the return so long as the returned item is received within 30 days in its original condition.
If the item wasn’t marked as a gift when purchased, or if the purchaser did not ship the gift directly to you, the refund will be sent to the purchaser in accordance with our standard return policy.
E-GIFT CARD TERMS & CONDITIONS
E-gift cards do not expire. E-gift cards cannot be refunded or replaced if lost or stolen. E-gift cards cannot be returned, exchanged, transferred or resold. E-gift cards cannot be returned or exchanged for cash except where required by law.
Delivery to an incorrect but deliverable email address or to a non-existent e-mail address is the sole responsibility of the purchaser. In the event that a purchase made with an e-gift card is returned, a new e-gift card will be credited and emailed to the original e-gift card recipient email address. Coupons, promo codes and other discounts cannot be used to purchase e-gift cards. E-gift cards are redeemable by customers in the U.S. and Canada.